Registered
Training Organisation |
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QTEC - Quality Training & Education Centre is a Registered Training Organisation
committed to delivering quality education and training services.
In particular we endeavor to provide positive learning experiences
for the most marginalises individuals in society, to enable
them to share in the economic, social and cultural benefits
of our community.
QTEC - Quality Training & Education Centrehave also developed
the ability to deliver innovative and strategic solutions to
business. It captures and utilises the expertise and extensive
networks of the member partners across the skill development,
venue management and corporate sectors.
QTEC - Quality Training & Education Centre is a registered training
organization that understands the importance of building and
fostering effective partnerships within business for the benefit
of trainees/students and the enterprise.
| QTEC - Quality Training & Education Centre will: |
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Maintain
adequate and appropriate insurance including Public Liability
and Work Cover |
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Advise
Skills Victorian writing within 10 working days of any change to
the information contained in the Registration/Endorsement
application |
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Advise
Skills Victoria within 21 days of the commencement of training in
a state other than Victoria |
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Document
agreements with any other training organisation's outlining
areas of responsibility |
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Keep
written policies and procedures and legislative information,
Commonwealth and State relevant to our business |
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Keep
all stakeholders informed of legislation, Commonwealth
and State relevant to our business |
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Allow
the Skills Victoria or its agents access our training records, delivery
locations and staff for the purpose of auditing performance
or verifying compliance with the Conditions of Registration/Endorsement
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Pay
the Skills Victoria all recognition fees within 30 days for these
fees being due and payable |
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Have
a student fee protection and refund policy |
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Ensure
that financial records and procedures are compliant and
audited annually |
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Ensure
that effective administration and record management procedures
are followed |
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Ensure
access equity principles are followed when dealing with
clients |
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Recruit
and induct staff who are adequately qualified and informed
to perform their duties |
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Ensure
assessment and learning strategies meet the required standards
of the curriculum and industry |
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Issue
qualifications that meet the requirements of AQF standards
and display the necessary National and State logos |
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Advertise
and market accurately and ethically identifying services
leading to AQF qualifications |
The
Access and Equity policy compliments the Equal Opportunity policy
and aims to provide access to quality training to any prospective
student regardless of socioeconomic or other perceived disadvantages.
| The company aims to: |
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Support
the enrolment of a more diverse student group by encouraging
access for students from targeted equity groups. |
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Provide
all students with learning experiences and services to
ensure success. |
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Capture
data through the enrolment process which comprehensively
profiles students equity groups and assists with planning
strategies to improve access and equity. |
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Demonstrate
a commitment to equity and access principles through policies,
training, practices and contract negotiations with major
employer groups. |
Access and Equity Strategies
QTEC - Quality Training & Education Centre's main strategy to achieve
access and equity in the provision of training and assessment
is to negotiate with employers so that any employee willing
to undertake training should be given the opportunity.
To this end we structure our Fee for Service business to allow
for the inclusion of all members of staff interested in accredited
training funded by Commonwealth Incentive payments to employers
in the case of trainee ship delivery.Our aim is to promote the
value of training to employers and staff.
Exclusion of staff from training can promote tension and acrimony
in the workplace; therefore it is our goal to provide relevant,
supportive and accessible training programs to everyone in a
particular workplace the purpose of administration and monitoring,
QTEC - Quality Training & Education Centre will maintain the confidentiality
of clients' records through quality hard copy records stored
in a secured office in lockable files.
Electronic files will be kept and for audit purposes, statistical
data returns will be recorded on the Tertiary Enrolment Database
which is AVETMISS compliant.
| QTEC - Quality Training & Education Centre will: |
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Maintain
systems for recording student enrolments, attendance,
completion, assessment outcomes (including RPL), results,
qualification issued, complaints and the archiving of
records. In the event that QTEC - Quality Training & Education Centre ceases operations, all records of students, dating
from the time the organization became registered, for
all training covered by the registration, will be sent
to Skills Victoria on computer disk. |
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Supply
the Skills Victoria as requested with delivery details for each course/Training
Package qualification and module/unit of competence in
the Scope of Registration and student details including
enrolments, participation's and completions in accordance
with Skills Victoria-AVETMISS requirements. |
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Maintain
confidentiality of all clients' records. |
Course Delivery
All training
qualifications delivered by QTEC - Quality Training & Education Centre is from Nationally Recognised Training Packages.
| QTEC - Quality Training & Education Centre will: |
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Ensure
that a current copy of the course curriculum/endorsed
Training Package and information regarding the program
of study, availability of learning resources and appropriate
support services are available to students; |
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Ensure
that training and assessment occur in accordance with
the requirements of the endorsed Training Package, and
where appropriate the State or National guidelines for
customising courses; |
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Obtain
written permission from course copyright owners prior
to course delivery to use and, if requires, customise
courses. |
QTEC - Quality Training & Education Centre will issue qualifications and/or
statements of attainment to students who satisfactorily complete
the requirements of the qualification-endorsed Training Package
within the company's Scope of Registration.
| Qualifications and Statements
of Attainment will include the following: |
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RTO
Number |
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Name
of the provider as shown on the Certificate of Registration;
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Name
of the person receiving the qualification; |
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Name
of the course/Training Package qualification as shown
on the Scope of Registration; |
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Date
issued; |
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Authorised
signatory of the Registered Training Organisation; |
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Imprint
certificates with the nationally recognised training logo
where courses are nationally recognised; |
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Identify
units of competency achieved on any certification issued
in relation to courses based on national competency standards;
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Accept
and mutually recognise the qualifications and Statements
of Attainment awarded by any other Registered Training
Organisation. |
A sample
of the qualifications issued by QTEC - Quality Training & Education Centre is available from the administration office.
| Marketing QTEC - Quality Training & Education Centre will: |
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Market
courses within the Scope of Registration with integrity,
accuracy and professionalism, avoiding vague and ambiguous
statements. No false or misleading comparisons will be
drawn with any other provider or course; |
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Not
state or imply that courses other than those within the
Scope of Registration are recognised by the State Authority.
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Standard 12 Ethical Marketing
And Advertising
Standard
12.1
QTEC - Quality Training & Education Centre marketing material
is accurate and approved by a duly authorised member of staff.
Standard 12.2 QTEC - Quality Training & Education Centre would obtain prior written permission from any person
or organisation for use of any marketing or advertising material,
which refers to that person or organisation and must abide by
any conditions of that permission.
Standard 12.3 QTEC - Quality Training & Education Centre would accurately represent to prospective clients training
products and services that lead to AQF qualifications or Statement
of Attainment and ensure that advertised outcomes are consistent
with these qualifications.
Standard 12.4 QTEC - Quality Training & Education Centre will advertise AQF qualifications only if they are included
in the RTO's scope of registration and must not state or imply
that services are within that scope if they are not.
Standard 12.5 QTEC - Quality Training & Education Centre marketing and advertising material will identify training
and assessment services leading to AQF qualifications and /
or statements of attainment separately from any other training
/ assessment services.
A sample of the QTEC - Quality Training & Education Centre marketing
material is available in Volume One of the QTEC - Quality Training & Education Centre Operations Manual: Issuing of Qualification
- Marketing section.
Recruitment and Selection of Student QTEC - Quality Training & Education Centre will strive to meet all aspects of our policy and procedure
documents as a minimum standard to ensure we continually provide
the highest quality service and training delivery without bias
to all our students.
| QTEC - Quality Training & Education Centre will advise prospective students at
enrolment of: |
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Its
Scope of Registration; |
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Application
processes and selection criteria; |
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Fees
and costs involved in undertaking training; |
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Qualifications
to be issued on completion or partial completion of courses;
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Competencies
to be achieved during training; |
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Assessment
procedures including recognition of prior learning; |
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Complaints
procedure; |
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Facilities
and equipment; |
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Student
support services; |
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Recruit
students at all times in an ethical and responsible manner
courses; |
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Ensure
that application and selection processes are explicit
and defensible and equity and access principles are observed.
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Quality Assurance and Improvement
QTEC - Quality Training & Education Centre will adopt a quality assurance
and improvement policy that includes clearly documented procedures
for managing and monitoring all training operations and reviewing
student/client satisfaction.
| The evaluation and continuous
improvement of our business will involve all aspects of
our operations including: |
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Marketing
and provision of information to prospective students/clients
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Student
selection |
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Enrolment
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Collection
of fees |
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Student
counseling |
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Delivery
of training |
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Assessment
and Recognition of Prior Learning |
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Record
keeping |
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Evaluation
and Quality Assurance Practices |
Quality Assurance Policy and Procedures section.
| Bendigo Stadium Training & Assessment will: |
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Ensure
that teachers and trainers have: |
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Demonstrated competencies at least to the level of those
being delivered; |
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Demonstrated
achievement of at least Certificate IV in Assessment and
Workplace Training or the equivalent; |
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Industrial
experience that is current and relevant to the particular
course/training package or module/unit of competence that
they are involved in delivering. |
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Ensure
that responsibility for the management of Recognition
of Prior Learning applications and assessments is clearly
identified and undertaken by a person or persons with
relevant expertise; |
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Ensure
that responsibility for the management and coordination
of training delivery, assessment, staff selection and
professional development is clearly identified and undertaken
by a person or persons with relevant qualifications or
expertise. |
| Training Environment
QTEC - Quality Training & Education Centre will: |
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Comply
with laws relevant to the operation of training premises
including occupational health and safety and fire regulations.
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Ensure
the training premises are of adequate size and have adequate
heating, cooling, lighting and ventilation. |
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Ensure
that training facilities, equipment and other resource
materials are adequate for the Scope of Registration and
are maintained in good order and repair. |
Learning
and Assessment Strategies: Facilities and Resources. Methods
of Evaluation
The evaluation process, monitoring client satisfaction shall
be ongoing. QTEC - Quality Training & Education Centre shall gather
relevant, reliable and valid information for the purposes of
improving our service, developing best practice and quality
in education and training.
Information will be gathered through a variety of methods, including
observation, discussion, interview and the administration of
questionnaires. All trainee workbooks and course notes will
contain an evaluation questionnaire which students will be asked
to complete at the end of the session or trainee ship.
The information gained from these surveys will be collated and
discussed with staff in order to improve processes and the quality
of the service we provide. |
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